Please note, only local pickup from Hoppers Crossing, Tarneit, or Mount Cottrell Victoria is available during our initial testing phase. We are sorry for any inconvenience this may cause. Domestic shipping will be available once our new systems are in place, tested and we are confident we can provide the service.
Thank you for visiting and shopping at Veterinary Nurse Solutions Pty Ltd T/A Laura Audrey Equine on feedmy.horse. The following information sets out the terms and conditions that constitute our Shipping Policy.
- Processing your Order
An email confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase.
- Order Processing Time
Processing time refers to the time it takes for us to prepare your order for shipping or pickup.
After your payment is authorised and verified, all orders are processed in line with our advertised order schedule. We will contact you for some reason if there are any delays beyond this.
However, some orders may ship within as few as 1 day, if the products are in stock, and some may take up to 90 days, if we have to order from a non-regular supplier. We will contact you if there are any foreseeable delays.
- Shipment Locations
3.1. Pick up
Veterinary Nurse Solutions Pty Ltd allows pickup from our Mt Cottrell or Hoppers Crossing locations. We will notify you when your goods are ready for pickup.
3.2. Domestic Shipping
Veterinary Nurse Solutions Pty Ltd does not ship internationally at this time. We will ship domestic only – anywhere in Australia, in the near future.
3.3. Shipping Restrictions
Our company does ship to both commercial and domestic addresses.
- Shipment rates and delivery estimates
We endeavour to get your order to you as soon as possible. Once your order is placed, an estimated delivery time will be provided to you. Delivery times are estimates and commence from the date of shipment, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact deliver time. Unless there are exceptional circumstances, we make every effort to fulfil your order.
- Express Shipping
The order will arrive within 3 to 7 business days.
Express Shipping costs are based on volume and weight of product.
- Standard Shipping
The order will arrive within 7 to 10 business days.
Standard Shipping costs are based on volume and weight of product.
Note: Subject to placing your order before specific cut-off times.
- Please note:
- Business day means Monday to Friday, except holidays.
- Orders are not shipped or delivered on weekends or holidays.
- Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.
- Products may be delivered in separate shipments.
- When placing your order, we consider these factors when calculating the Estimated Delivery Date:
- Transit Time: The amount of time it takes your order to leave our distribution centre and arrive at the local delivery carrier.
- Weight factor: Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.
- Due to government restrictions, order times with suppliers, packages to and from our facility in Hoppers Crossing & Mt Cottrell may be delayed. We appreciate your patience during this time.
- We will not be responsible for wrong shipping address if you provide incorrect information.
- In-store pickup dates vary based on product availability and are subject to order times above being adhered to.
- Tracking Options
Veterinary Nurse Solutions Pty Ltd aims to provide visibility and transparency throughout the shipment process. Once your order is confirmed and shipped, you will receive a link to track your package.
5.1. Domestic Only
All orders delivered within Australia automatically have tracking.
- Damages
If there is any damage to the packaging on delivery, contact us immediately a [email protected].
- Missing or Lost Package
There are several reasons why a package gets lost or becomes a deliver exception. We’ve found that, more often that not, the package is either in the building or with a neighbour. Veterinary Nurse Solutions Pty Ltd politely requests that customers look in common courier hiding spots. Please take a look around and let us know if you find it.
In the event that an item is lost or damaged, Veterinary Nurse Solutions Pty Ltd asks that you:
- contact the Delivery Service Provider directly to request a refund or to claim on any insurance options available; and
- contact us by sending an email to [email protected] outlining in what way the Products were damaged in transit so we are able to determine if the Delivery Service Provider should be removed from the Purchase Services.
- Questions
If you have any questions about the delivery and shipment of your order, please see our FAQ page, https://feedmy.horse/contact/, or contact us at [email protected].